Do you also like to shop at Ikea? It is not for less, in the stores of the Swedish giant you always find something to your liking to decorate the house, renovate the kitchen, furnish the living room, and do other things that you already know well. Because we all know how to buy, doubts come to mind when we have to make: if I bought it on the web, can I return it to a store? What is the deadline I have for it? And how long will it take to return my money? Is there something that cannot be changed? What steps must be taken to return household items? Questions and more questions, which we will answer in the complete manual of changes and returns at Ikea, take good note that it will be of great help. 
Changes and returns to Ikea, what do I need to return or change an item?
- Well, first of all, present the item in question in good condition and in perfect condition, that is, that it has not been used, that it retains its original packaging or a similar one and that there is nothing unsealed, not even the accessories.
- In addition, you will have to present your purchase ticket, invoice or order number if the has been made on the official Ikea website. You can show it on paper or through your mobile by entering your profile or in the Ikea app.
- Take the card with which you paid because the return, if accepted, will be made using the same payment method that you used at the time of purchase.
What is the term I have to exchange an item?
Well, to your surprise, we will tell you that at Ikea it is allowed to change your mind at any time, you have no less than 365 days to make your change or return; it’s not bad, right? In fact, it is one of the companies that spend the most time to do these things.
How to make a return in physical Ikea stores
- You can make a return at the Ikea store of your choice, whether you bought it in the store, on the web, or in the app. You must attach the purchase receipt and comply with the instructions that we have detailed before the item is in perfect condition and has not been used or damaged. Remember that Ikea does allow items such as mattresses to be used and tested, but if you are going to change them, they must be in good condition and not have stains or anything like that, logical, right?
- Once the appropriate checks are done, the person in charge will refund you on the spot using the same payment method you used when making your purchase.
- In the event that it is a piece of furniture that you have already assembled, you can take it to the store its long as it is seen that it has not been used. In the latter case, they will refund the amount of money you paid on an Ikea card.
Steps to request home collection at Ikea
If you prefer, you can request home collection, very practical when it comes to returning large furniture or electrical appliances, right?
- To begin, you will have to contact them through the customer service telephone number that you will find on the web, in the app or in an email that they have sent you regarding your purchase.
- You will have to indicate the order number, detail the reason for which you want to make and indicate the day and time that best suits you for the carrier to come and collect it.
- If an unexpected event arises at the time of the appointment and you want to change the day or just the time, contact the same customer service number again.
- You must prepare your order, whenever possible, in its original packaging, or in a similar one. You have to have it ready for when the carrier arrives to pick it up.
- The package will arrive at the Ikea warehouses, it will be checked by the person in charge and, once they give the go-ahead, they will refund your money in the same payment method. It will take about 3 days from the receipt of the package until the money arrives in your account. Remember that it is only an option available in Spanish territory.
What is the cost of this home return service at Ikea?
If you opt for home collection to make to Ikea, you should know that there are associated expenses:
- €5 in the event that the shipment was by parcel.
- €39 for the rest of the shipments.
On the other hand, Ikea returns the money you paid for the item, not the shipping costs or the transport service contracted at the time.
These are the products that can NOT be returned to Ikea, take note!
For reasons of safety and hygiene, changes or returns of:
- Those items that have been customized to suit the client, be it custom furniture or embroidered sheets. You already know the reasons, if they are made under the client’s indication, then Ikea will no longer be able to give them an outlet, therefore it does not admit changes unless the client demonstrates that the company has not delivered the product in question as agreed.
- Fabrics cut by the meter or countertops of any material as long as they have been cut to size.
- Any photo printed using the Kiosk System.
- Gift cards are not subject to exchange or returns.
- Any product purchased in the fresh food section.
- Ikea does not accept returns of frozen or refrigerated products.
- In the case of the rest of the food, no change will be accepted if the expiration date is short or the packaging has been opened.
- Natural plants cannot be returned either. The artificial ones can be exchanged.
- All items found in the ‘opportunities’ section.
- As we told you before, if you buy a mattress, you can try it at home for several days but, to return it in the event that you have realized that you are not completely convinced, the mattress must not be damaged or broken or present stains of any kind.
- In the case of items from joint promotions or combinations, everything will have to be returned, partialreturnsof only one product are not worth it, think about it!
- Ikea also does not accept returns of bedding such as sheets, pillows, duvets, duvet covers or pillowcases, you know, for safety and hygiene reasons. You can only make a change or a return if they are not used, keep their original packaging and have not been opened; otherwise Ikea will deny your request.
- We’re done! Surely now you have no doubt about how to make a change or a return at Ikea, we hope we have been helpful!
