At Leroy Merlin we can find everything for our home, we are not just talking about the thousands of DIY things that they have to fix the lock or put a ceiling fan where the lamp used to be, but also about the hundreds of decorative novelties that are included in their catalog every season and that helps us a lot to have our home just the way we like it the most: beautiful, comfortable and super practical. 
Make no mistake, we are not here to tell you all the good things in this brand, you already know it well, instead, we are going to introduce you to the complete guide to returns in Leroy Merlin so that you can take it into account every time you need and do not waste a second of your time thinking about the. How to return or exchange an item for your home? Let’s start!
Changes and returns to the physical stores of Leroy Merlin
As we were telling you, at Leroy Merlin you will be able to find everything you need for your home andgardenbut, despite everything being of excellent quality, it is not always right the first time, is it? It is then that the doubts come to your mind am I going to be able to change it? What is the deadline I have for it? What if I want my money back? Peaceful! It is all much easier than it seems and, to begin with, we are going to see how you can do it in the multiple physical stores of the brand.
You already know that store returns are the easiest thing in the world and the fastest. If you have to make an exchange or return an item you have purchased at Leroy Merlin, all you have to do is go to one of its physical stores; it does not have to be the same one where you made your purchase. Remember to attach the purchase receipt, indicate the reason why you want to make the change or return and deliver the item in question which, of course, must not be used or unsealed, otherwise they will put you down to make the return.
To do this, you have a period of one hundred calendar days from the date you made the purchase... If you purchased the items on the company’s official website and want to make the return in a physical store, go ahead, the steps to follow and the available period are the same as those we have just seen.
Leroy Merlin Return Policy, keep in mind that…
Let’s see a little more in detail what Leroy Merlin’s Return Policy says, the clearer you have everything, the fewer turns you will give when making your change or return. You must take into account the following points, as they are the most important when returning what you do not want, do not like or does not suit your needs:
- The term for any changes 100 calendar days.
- The refund will be made using the same payment method that you used when making your purchase, so, if so, do not forget to take the card with which you paid.
- The item in question that you are going to exchange or return must be in its original packaging and in perfect condition, nothing to have used it or to have removed any of its accessories, in this case, the person in charge can refuse to make the.
- Transportation or installation costs, if any, will not be refunded unless it is a product that has a factory defect.
Online returns at Leroy Merlin, steps to follow
If you have placed an order at the official online of Leroy Merlin and now you need to make a return, you can go directly to the physical store and proceed as we have indicated before, or you can fill out the form that you will find on the web in the section ‘I want to return my order’ and proceed with the return. In this case, you also have the same period of one hundred days from the receipt of the package.
You can take the package to the collection point yourself or agree with the courier company attached to Leroy Merlin so that they can come to your home on the agreed day and time. In this case, make sure you have prepared the package with the return delivery note attached in a visible place. After a few days, you will receive a confirmation email from the company, once they make the appropriate checks in their warehouses they will proceed to refund your money minus the shipping costs. The refund period, in any case, will not exceed 14 days, keep in mind that each bank operates in a different way and therefore have different deadlines to meet.
These are the items that can NOT be returned to Leroy Merlin
The products that you will see in this list are not subject to return, check carefully in case yours is included here.
- Items made to measure or specifically ordered under catalogue.
- Shower curtains.
- Broken or damaged partition glass due to misuse by the customer, in this case you will not even be able to make use of the guarantee for its.
- Spa once they have been installed.
- Personal items for hygiene and health reasons such as bedding.
- Products subject to expiration date.
- Those articles that have been made according to the client’s specifications as well as those that have been personalized such as custom merchandise.
- Products that have already been unsealed after delivery.
- Ceramic items.
- Nor can they change the toilet lids once the packaging is opened
- Gas boiler appliances, heaters, air conditioners once they have been installed.
Leroy Merlin’s method of payment to make the refund after the return
As we have seen before, the company will use the same payment method to return your money. Now, in the event that the payment had been made with a check from the Leroy Merlin Club together with another means of payment, the refund will be made according to the method indicated by the client, in this case, you.
If the Club check has expired, it will be reactivated. Said check can be exchanged in any of the Leroy Merlin physical stores as well as in the online store, easy, right?
Returning a Flash sale product, what should I do?
Do you know how the Outlet Flash offers or Leroy Merlin Flash sale work? The specialists choose a series of products, apply the highest available discount and put them on sale on the web for a limited time and in stock.
